Conflict Management – Handling Difficult Conversations (1/2 day workshop)

Course Overview:

To provide delegates with the skills and qualities necessary to confidently manage conflict in the workplace. This course is ideal for those directly managing staff i.e. Managers, HR or anyone responsible for managing employees on a regular basis. The programme will assist them to recognise when a difficult conversation needs to take place and provide a practical model to implement and carry out this conversation with confidence

Course Content:

What is conflict?

Recognising when it is appropriate

Why we avoid difficult conversations?

Learning the skills and qualities to confidently manage conflict in the workplace

Understanding the benefits of having difficult conversations

For more information or for a quote give us a call on FREEPHONE 0845 9011 901 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it