FREEPHONE: 0845 9011 901

Customer Service Training (1/2 day workshop)

Program Objectives:

Address the importance of Customer Service

To provide employees with the skills and knowledge to deliver a high level of customer service

Content:

What is Customer Service?

Why is Customer Service in important?

Viewing Customer Service from the Customer perspective and Company perspective

How to deliver excellent Customer Service

Telephone Techniques

How to deal with Customer queries and complaints

Benefits of Customer Service

 

Benefits of Attending:

Improved Sales – new and existing customers

Decrease in Complaints and loss of business

Engaged Employees – increased motivation

 

For more information or for a quote give us a call on FREEPHONE 0845 9011 901 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

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