FREEPHONE: 0845 9011 901

Reception Skills & Front of House (1/2 day workshop)

Program Objectives:

Address the importance of Customer Service

To provide employees with the skills and knowledge to deliver a high level of customer service

How to create good first impressions and manage the front of house effectively and professionally


What is Customer Service?

Why is Customer Service in important?

How to deliver excellent Customer Service

Telephone Techniques

Front of House Management

Meet and greet techniques

Benefits of Attending:

Improved Client Relations – new and existing

Create a more professional company image

Enhanced Customer Service skills

Engaged Employees – increased motivation


For more information or for a quote give us a call on FREEPHONE 0845 9011 901 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it


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