FREEPHONE: 0845 9011 901

Reception Skills & Front of House (1/2 day workshop)

Program Objectives:

Address the importance of Customer Service

To provide employees with the skills and knowledge to deliver a high level of customer service

How to create good first impressions and manage the front of house effectively and professionally

Content:

What is Customer Service?

Why is Customer Service in important?

How to deliver excellent Customer Service

Telephone Techniques

Front of House Management

Meet and greet techniques

Benefits of Attending:

Improved Client Relations – new and existing

Create a more professional company image

Enhanced Customer Service skills

Engaged Employees – increased motivation

 

For more information or for a quote give us a call on FREEPHONE 0845 9011 901 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

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